A multi-brand hotel group with expanding local and international properties. Guest satisfaction, check-in speed, and cost-per-room efficiency were central to their brand promise.

The Challenge.

Legacy systems delayed site rollouts, exposed guest data to compliance risk, and made IT operations cost-heavy. Mobility and digital guest experience were hindered by outdated application delivery methods.

The Solution.

We deployed VMware Horizon and UEM for mobile staff access and centralised guest service applications. NSX ALB optimised front-end performance for guest-facing platforms. Templated vSphere + VCF architectures accelerated hotel site deployment, while Aria Operations ensured high system availability.

The Result.

Guest satisfaction has risen due to smoother digital interactions and more responsive staff. New properties come online faster, and IT costs per site have decreased through consistent, scalable infrastructure delivery.