A global leader in medical and pharmaceutical manufacturing, supporting hospitals, clinics, and healthcare supply chains across South Africa. The organisation runs critical systems that require high availability, strict data integrity, and full auditability in line with healthcare regulatory standards.

The Challenge.

The client needed a robust disaster recovery and backup solution to protect core infrastructure and Microsoft 365 data — but without handing over day-to-day management. Their internal teams were capable and preferred a self-service model, provided the underlying platform was secure, scalable, and compliant with healthcare-grade requirements.

The risk profile was significant: failure in recovery could affect supply chains tied to patient care and medical delivery. They needed a partner who could provide the infrastructure and tooling, while they retained direct operational control.

The Solution.

We deployed a self-service Disaster Recovery-as-a-Service (DRaaS) and Backup-as-a-Service (BaaS) platform tailored to their environment. This included secure offsite backup of Microsoft 365 data and internal systems, replication policies aligned to their recovery objectives, and infrastructure capable of supporting rapid, autonomous failover in the event of an incident.

The platform includes built-in recovery testing capabilities, usage transparency, and role-based access — allowing their IT team to maintain full control while benefiting from hardened infrastructure and support escalation if needed.

The Result.

The client has operated with uninterrupted backup and recovery capability for several years. Their teams independently manage protection and restoration workflows, with confidence in the platform’s integrity, performance, and compliance posture.

This long-standing engagement demonstrates how self-service does not mean self-exposure — and how critical infrastructure can be delivered securely, reliably, and cost-effectively when the right platform partner is in place.