A national agricultural business dependent on consistent IT operations for production, logistics, and communication across rural and urban centres.

The Challenge.

The client had already migrated to the cloud with a previous provider but continued to experience prolonged and unpredictable outages. This not only disrupted business operations but also eroded internal confidence in cloud as a reliable platform. There was no structured cloud strategy, no proactive maintenance, and identity management was fragmented across systems.

The Solution.

We onboarded the client onto our stable, monitored cloud platform, rebuilt their environment with strategic architecture in mind, and deployed fully managed services. This included automated patch management, uptime monitoring, and centralised identity services across their workforce. Our engagement model prioritised predictability, transparency, and business alignment — not just technical fixes.

The Result.

Since 2017, the client has experienced exceptional service continuity with no recurrence of the critical outages that initially impacted their operations. They’ve grown steadily within our cloud ecosystem, expanding into additional managed services and becoming a long-term strategic partner. Their IT leadership now operates with greater confidence and reduced risk exposure.