A national IT company looking to dominate the voice infrastructure space by offering cloud-based telephony solutions across multiple verticals — including outbound and inbound call centres, credit control departments, hospitality chains, and insurers.

The Challenge.

To compete in a crowded market, the client required a robust, high-availability cloud voice platform capable of supporting thousands of concurrent users across diverse industries. Their legacy environment couldn’t scale effectively, lacked redundancy, and didn’t support the level of automation or analytics required by enterprise customers. They needed a trusted partner to design, implement, and support an industrial-grade cloud voice infrastructure.

The Solution.

We delivered a fully managed cloud voice environment, engineered for performance, availability, and scale. This included infrastructure build-out, network optimisation, security hardening, and voice application integration — all with strict uptime and latency targets. The solution was designed to serve a wide range of industries without compromise, allowing our client to deliver bespoke voice offerings with centralised support and visibility.

The Result.

The client now operates one of the largest cloud voice environments in the country, supporting use cases ranging from hotel concierge systems to high-volume outbound collections. Their credibility in the market has surged, and they continue to expand into new verticals using the same resilient backbone.