A South African-based IT provider servicing clients across multiple industries. Two of their most strategic customers — one an international packaging technology firm, the other a regional power solutions provider — had rapidly evolving infrastructure demands and high expectations around uptime, support, and data protection.
The Challenge.
The provider needed to expand its service delivery model without building internal capacity from scratch. One client required enterprise-grade cloud hosting across multiple geographies, while the other needed fully managed services across servers, endpoints, networking, and support — all while retaining an in-house IT function.
Both end-customers had an urgent need for structured resilience: Backup-as-a-Service for Microsoft 365 and infrastructure workloads, and Disaster Recovery-as-a-Service with defined recovery points and tested failover.
The Solution.
We partnered with the IT provider to deliver the core technical architecture and operational support for both clients. For the international customer, we stood up a secure, multi-tenant private cloud platform with embedded BaaS and DRaaS, ensuring continuous uptime, data recoverability, and geographic flexibility.
For the regional customer, we implemented a fully managed IT service suite — covering endpoints, servers, Microsoft 365, firewalls, backup, and DR — while integrating with their onsite IT team. Our co-managed delivery model provided 24/7 support coverage, enhanced cybersecurity posture, and enterprise-grade continuity planning.
Both customers were standardised onto centralised, monitored, and recoverable environments — allowing the IT provider to deliver mature, compliant services with full visibility and control.
The Result.
The IT provider now operates with a scalable delivery engine capable of supporting both international hosting clients and fully managed local operations. Their customers enjoy consistent uptime, tested disaster recovery, and secure infrastructure aligned with best-practice frameworks.
Our partnership has allowed the provider to scale aggressively without compromising quality — making them a trusted technology partner in every engagement.
