A national strategic communications and public relations firm serving clients across multiple sectors, including government, corporate, and crisis communications. The team operates in high-pressure, deadline-driven environments where uptime, secure collaboration, and reliable support are essential to client delivery.

The Challenge.

The agency’s growing team relied on a blend of on-premise infrastructure and Microsoft 365 — but lacked structured IT support. Inconsistent patching, reactive problem-solving, and limited internal oversight created frequent friction. Staff regularly encountered endpoint instability, email inefficiencies, and permission issues that diverted energy away from creative execution.

As a non-technical team working under tight timelines, they needed a reliable partner to take full ownership of IT operations and allow them to focus entirely on strategy and delivery

The Solution.

We became their fully outsourced Managed Services provider, responsible for stabilising and supporting their entire IT environment. This included on-premise infrastructure such as servers, endpoints, and network layers, as well as full management of their Microsoft 365 environment — covering email, security policies, identity, and user access.

We implemented structured patch compliance, proactive device health monitoring, streamlined support escalation, and standardised Microsoft 365 configurations to reduce complexity and support productivity.

The Result.

The agency now operates with consistent, SLA-backed IT support and a secure, fully managed Microsoft 365 experience. Internal friction has been significantly reduced, downtime is rare, and staff can collaborate and deliver without the risk of technical disruption. The leadership team has confidence that IT is no longer a weak point — but a silent enabler of their fast-paced, high-profile work.