A national automotive services group offering a diverse portfolio across vehicle finance, insurance, corporate fleet solutions, roadside assistance, auto repairs, and travel services. With multi-regional operations and critical uptime dependencies, the organisation manages sensitive customer data and operates in regulated and consumer-facing environments alike.

The Challenge.

The client faced significant complexity in managing IT services across business units with vastly different technical and compliance needs. Their prior IT landscape was fragmented — with inconsistent service levels, outdated infrastructure, and mounting cybersecurity risks. Data privacy, financial protection, and service uptime were becoming harder to guarantee.

They needed a partner capable of fully taking over IT operations — one that could unify their digital estate, enforce governance, and deliver resilient services across cloud, voice, networking, and support layers.

The Solution.

We were appointed as their strategic IT partner under a full outsourcing agreement. We delivered an integrated platform across Managed Services and Cloud Hosting, including end-to-end desktop and server management, private cloud infrastructure for core systems and microservices, and Microsoft 365 enablement for identity, collaboration, and compliance.

We built in Backup-as-a-Service (BaaS) for Microsoft 365 and critical systems, Disaster Recovery-as-a-Service (DRaaS), and implemented security controls aligned to their diverse risk profile — spanning insurance-grade data protection, customer-facing web resilience, and zero-trust internal segmentation. Cloudflare, Mimecast, and Fortinet integrations provided enterprise-grade edge security and performance, while our multi-regional support capability ensured consistent service across all geographic nodes.

The Result.

The organisation now operates on a unified, SLA-bound platform with 360-degree visibility, predictable costs, and enterprise-grade resilience. Downtime risk has been materially reduced, security posture hardened, and IT operations across all business units — from roadside assistance to insurance — are now governed by a single standard of care.

By choosing a single partner for full IT outsourcing, they have moved from reactive firefighting to proactive maturity — and now operate with the assurance that their complex, multi-vertical organisation is secure, stable, and continuously improving.