An established IT services company delivering infrastructure and support to SMEs and mid-market clients across South Africa. With increasing demand from their customer base for reliable, scalable backup solutions — especially for Microsoft 365 and hybrid environments — the provider needed a robust BaaS platform to underpin their service offerings.

The Challenge.

Building, securing, and maintaining their own backup infrastructure would have required significant investment in hardware, replication strategy, support processes, and compliance oversight — all while managing uptime SLAs across dozens of clients. The provider needed a trusted partner who could deliver the technical foundation, while allowing them to retain customer ownership and deliver value on top.

The Solution.

We enabled their Backup-as-a-Service capability through a white-label-ready, enterprise-grade platform. This includes secure Microsoft 365 backup, offsite server and endpoint protection, long-term retention, and multi-tenant management features. The provider can now onboard their clients onto a tested, monitored, and scalable backup solution — without the need to build or maintain the infrastructure themselves.

They maintain full visibility and control through a self-service interface and benefit from our escalation pathways and platform-level monitoring behind the scenes.

The Result.

The IT provider now offers BaaS confidently across their customer base, with improved speed to market, lower operational risk, and minimal internal overhead. Their clients benefit from enterprise-grade protection, while the provider earns recurring revenue on a service backed by a trusted technical foundation.

This partnership exemplifies how channel-aligned infrastructure enablement can unlock scale — without compromising service quality or client control.